Frequently Asked Questions (FAQs)
Welcome to the frequently asked questions. If you have a question, hopefully this page can answer it for you.
If you still have questions, we’d love to answer them. Check out our contact info at the bottom of this page.
Packages typically go out within two days of an order being placed.
For US orders – we ship via USPS Priority Mail, so your order should arrive in 2-3 days from being shipped.
For international orders – orders typically take 6-10 days to arrive in your country once shipped. Note: depending on the country packages may stay in customs for varying amount of times. Check with your local post service for more clarity on delivery times.
When it comes to customs, duties, and taxes – we follow the same principles that many large US companies follow. In fact, our policy is the same as that of Amazon’s:
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Blank Snowboards has no control over these charges, nor can Blank Snowboards predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Items may be returned, unopened and undamaged, within 14 days of delivery. Buyer is expected to pay return shipping unless an error has been made on our part. Please contact us to initiate the return process.
Chat with us via email, text, phone calls, social messaging, our onsite chat application, and/or the contact form below. We want to make it easy for you.