Frequently Asked Questions (FAQs)

Welcome to the frequently asked questions page.  If you have a question, hopefully this page can answer it for you.

If you still have questions, we’d love to answer them.  Check out our contact info at the bottom of this page.

Contents

Snowboards

Shipping

Graphics

Warranty & Returns

Policies

Contact

What size of board should I get?

This one of our top questions and is very important!  So, we have dedicated an entire page to helping you make that decision.  Here is a link: Find Your Board

Prewaxed

All of our snowboards come pre-waxed, so when you receive your board you’re ready to shred!

Shipping Costs

For US domestic orders, free.

For international orders, flat-rate shipping is $55

Of course, we provide multiple other methods to ship your sweet ride.  Prices for these options are calculated by product, service, and location.  You can see all of the options on our checkout page.

If you don’t see a method you would like, contact us.  In most cases, we can accommodate shipping requests.

Shipping Timing

Packages typically go out within 1-2 days of an order being placed.

For US orders,  our flat-rate packages are shipped via USPS Priority Mail, so your order should arrive in 2-3 days from being shipped.  If needed by a certain timeframe, consider upgrading to another shipping option.  These option are shown on the checkout page.

For international orders, our flat-rate international orders are shipped via USPS International Priority Mail and typically take 6-10 days to arrive in your country once shipped.  Note: depending on the country packages may stay in customs for varying amount of times.  Check with your local post service for more clarity on delivery times.

Tracking Number

Yes.

After ordering, you’ll receive an automated email confirming receipt of your order. Once your order ships (~2 business days or less), you’ll receive another email a few hours after pickup. This email will contain tracking info and other relevant order details.

If you have questions on anything along the way, we’re always here to help.

Customs, Duties & Taxes

When it comes to customs, duties, and taxes – we follow the same principles that many large US companies follow.  In fact, our policy is the same as that of Amazon’s:

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Blank Snowboards has no control over these charges, nor can Blank Snowboards predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Graphic Template

A common question is where can I get a snowboard template to design my artwork?

We have a page with a lot of details to prepare artwork for printing. On this page you can download a template for any size of snowboard we sell.

Here’s a link: Design Your Own Custom Graphics

What happens after I order a snowboard wrap?

After you order a custom snowboard or custom snowboards wrap, we’ll reach out to you to ensure we have all the details needed to get your graphic perfect. Typically, you’ll receive an email within 24 hours.

If you’d like to get started on creating artwork, you can get more details on this page: Design Your Own Custom Graphics  If you’ve already created your graphic, just reply to your order confirmation email with the graphic.

Graphic Artists

Blank Snowboards includes free basic graphic art work. If you’d like a picture and some text on a snowboard, we’ve got you. No problems.

If you’d like to get an all out custom graphic design, we can hook you up with one of our talented graphic artists. Fees apply. Contact us for more info: contact us.

Print Policy

We are stoked to help you get that perfect graphic on your board.

While thinking of ideas, keep in mind that we will not print copyrighted material without proper written consent nor graphics with explicit content (including profanity).  Blank Snowboards deems the right to decide what it will print.  A full refund less costs will be issued should something not be printed.

Warranty

Blank Snowboards warrants our snowboards to be free of defects in material or workmanship for a period of one year from the purchase date.

To warranty a product, please send an email to warranty@blanksnowboards.com with a description of the defect/damage and how it occurred (if applicable).  In addition, please include photos of the damaged area (as well as photos of the top-sheet, base, and edge). We will do our best to address any warranty questions in a timely manner!

Manufacturing defects include non-impact delamination.  Impact damage is not categorized as a manufacturing defect.  For example, say you throw a gnarly switch 270 to frontside down a hand rail and come of early and smack your edge on the rail or plow the nose into the rail and it snapped.  That damage would not be considered a manufacturing defect as the break did not occur as a result of a manufacturing defect.  We appreciate your understanding and always welcome inquires.

Returns

Items may be returned, unopened and undamaged, within 14 days of delivery.

To start a return, email returns@blanksnowboards.com with the subject “Request RA”.  If you exchange or return is approved, you will receive an email with an RA number and additional instructions.

  • Items must be in original packaging in new/unused condition
  • Refunds will be given within 14 days of receipt of the returned merchandise
  • Customers will be notified via email when the return has been processed
  • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted
  • Blank Snowboards is not responsible for lost packages. We highly recommend shipping with a carrier that offers tracking
  • A 15% restocking fee may apply
  • For defective product returns please refer to our Warranty Policy

 

Don’t hesitate to contact us if you have additional questions!

Privacy Policy

In short, we collect information to optimize your experience with Blank Snowboards.  We want you to have a seamless experience from browsing, ordering and receiving your product.  For full details, see our Privacy Policy page.

Contact Info

Chat with us via email, text, phone calls, social messaging, our onsite chat application, and/or the contact form below.  We want to make it easy for you.

Social

Telephone
801.923.3110

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